SymTrain's AI-powered training platform faced a critical QA challenge: a growing user base and increasing testing needs with a conversational AI architecture. Within 3 months, MuukTest fast-tracked automation of 652 tests, overcame technical hurdles like  migrating to Playwright, and designed special audio files to automate tests with unique input.

Introduction

SymTrain’s platform leverages the power of AI-powered role-play simulations to equip call center trainees with the skills and confidence to navigate even the most challenging customer interactions. However, ensuring the effectiveness of such a nuanced training system demands a robust and adaptable quality assurance (QA) solution. SymTrain required a QA system that could not only assess performance but also evolve alongside its ever-expanding user base.

The Challenge

SymTrain's existing QA infrastructure needed to keep up with its growth and evolving needs. Their dedicated QA team was straining their resources and limiting their ability to focus on strategic quality initiatives. The complexities further escalated with the intricate web of interactions between SymTrain and eight distinct microservices, each demanding meticulous testing.

Implementation and Results

Within the first 90 days, MuukTest automated 652 tests, focusing on SymTrain's core functionality and ensuring smooth, consistent execution. The switch from Selenium to Playwright, a more modern and efficient automation framework, presented unexpected technical hurdles. However, through meticulous research and diligent maintenance, MuukTest’s QA specialists navigated the migration seamlessly, ensuring progress remained uninterrupted. This proactive approach exemplified MuukTest's commitment to adaptability and innovation.  

The automation journey wasn't without its roadblocks, the most prominent being the unique nature of audio input in SymTrain's simulations. Users on the platform will respond to questions, and their responses will be graded on both sentiment and accuracy. Replicating this nuanced aspect in an automated test was a challenge. MuukTest's team designed a special audio file that bypassed the user response section entirely, focusing on the surrounding test elements like navigation and UI interaction. This clever workaround allowed them to automate a significant portion of the tests while preserving the core evaluation of user performance for later manual analysis. 

Within 90 days, MuukTest reached a remarkable 100% automated test coverage. Their QA team could now focus their expertise on strategic initiatives, optimizing the platform and ensuring the highest quality user experience. With Symtrain’s core functionality meticulously tested and automated, MuukTest seamlessly pivoted towards ongoing maintenance and supporting a rapid release cycle.

Conclusion

From the brink of a QA bottleneck, SymTrain achieved 100% test coverage in 3 months. With a robust, adaptable QA system in place, SymTrain's future is brimming with potential. Their QA team can now focus their expertise on strategic initiatives, refining the platform, and ensuring a seamless user experience for every trainee. The case of SymTrain and MuukTest demonstrates that even the most challenging QA hurdles can be overcome with the right combination of expertise, ingenuity, and unwavering collaboration.