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Privacy Policy

Last Updated: 11/20/2024
Effective Date: 12/20/2024

For a printable version of the Privacy Policy, please click here.

This Privacy Policy has been compiled to provide users with information about how MuukLabs INC (“MuukLabs,” “we,” “us,” and “our”) handles their personal information when they visit MuukLabs’s website and other services operated by MuukLabs, and anywhere else this Privacy Policy is posted (“Site”). “Personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
 
Personal information that is publicly available, aggregated (e.g., compiled to create statistics that cannot identify a particular individual), or de-identified (stripped of all unique identifiers such that it cannot be linked to a particular individual) is not considered “personal information” for the purposes of this Privacy Policy.
 

Please read our Privacy Policy carefully for information about how we collect, use, protect, or otherwise handle your personal information. If you have a question about how your personal information is being used, you can contact us through our contact details at the end of the Privacy Policy.

By visiting this Site or providing your personal information to us, you are accepting the practices described in this Privacy Policy and Terms of Use. Please exit this Site immediately if you do not accept this Privacy Policy and Terms of Use or are accessing the Site in a country or other territory where use of the Site is not permitted.

This Policy does not override any specific contracts agreed to by the parties, and relationships may be governed by further privacy agreements. If you are engaging with us on behalf of others in your company or otherwise providing the personal information of others by engaging with us, you acknowledge and agree that you have the consent of the individual. 

 

WHAT PERSONAL INFORMATION DO WE COLLECT??

The types of information we collect when you use the Site depend on the features you use on the Site. We will handle your personal information in accordance with this Privacy Policy and describe the information collected below:

  • Identifiers, which may include name, address, Internet Protocol address, or email address. These are sourced directly from you or indirectly from you (e.g., from observing your actions on the Site). They are used to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, for product and service improvement, to screen for potential risk or fraud, or to process an order. For example, when you contact us, you may provide your first and last name, email address, telephone number, company, and other identifying information. We disclose this information for business purposes to internet service providers and administrative service providers.
  • Personal information categories contained in customer records which may include name, address, telephone number, bank account number, credit card number, debit card number, or any other payment and financial information. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, to screen for potential risk or fraud, to provide the products and services that you have ordered or requested, to provide customer service or marketing. For example, we need your payment information when you purchase products or services from us. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
  • Commercial information, which may include records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to screen for potential risk or fraud, and to respond to an inquiry or process an order. For example, we keep track of the services you have obtained. We disclose this information for business purposes to administrative service providers.
  • Professional or employment-related information, such as your employer and company email. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information. We disclose this information to administrative service providers.
  • Internet, technical, or other similar network activity, 
  • which may include usage and browsing history; device information, including device properties; search history; information on your interaction with our Site; and error logs. We source this information directly or indirectly from you (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information, to screen for potential risk or fraud, or to improve our services and Site. We disclose this information for business purposes to administrative service providers, data analytics providers, and internet service providers. Please see our Cookie Policy for more information on our collection, use, and opt-out options.
  • Content of communications, such as the contents of phone calls, emails, or text messages when you contact us. We use this information to fulfill or meet the reason you provided the information. We do not disclose this information to third parties.
  • Inferences drawn from other personal information, which may include a profile reflecting a person’s preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We source this information directly or indirectly from you (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information.

Your decision to provide any personal information is voluntary. However, please note that if you do not provide certain personal information, we may not be able to accomplish some purposes outlined in this Privacy Policy, and you may not be able to use or access certain services on our Site.

 

HOW DO WE COLLECT INFORMATION?

We collect information in the following ways:

  • Directly from you when you enter information on our Site. For example, when you create an account, you provide your first name, last name, business email, and company.
  • Indirectly from you when you visit our Site. For example, our Site collects information through cookies when you visit our Site. Please see our Cookie Policy for more information.
  • Indirectly from service providers that collect information on our behalf.

 

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register or use certain Site features in the following ways:

  • To personalize the user’s experience and to allow us to deliver the type of content, services, and product offerings in which you are most interested.
  • To provide our services.
  • To improve our services and Site in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions or respond to an inquiry.
  • To send periodic emails or marketing materials regarding your products and services.
  • For advertising and marketing purposes.
  • To fulfill or meet the reason, you provided the information.
  • To notify you about changes to our service.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of MuukLabs and others.
  • To comply with legal processes, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests, and to comply with applicable legal requirements.

 

JOB APPLICANT INFORMATION

When you apply for a job with us, we may collect information from you via our website, forms, and otherwise, including:
 
  • Information you provide in connection with your application, including sensitive personal information.
  • Information about you that is publicly available.
  • Health information, such as COVID-19 status and/or disability information
  • Information that you authorize us to collect via third parties, including former employers or references.
  • Any other information provided in connection with your application.
 
We only use your personal information to assess your skills in relation to the applicable job requirements. We may also use your personal information to contact you during the hiring process.
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
 
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
 
 

HOW WE SHARE INFORMATION WITH THIRD PARTIES 

We are a service provider to our clients and process personal information on our clients’ behalf. Outside of our role as a service provider, we do not transfer to outside parties your personal information unless we provide you with advance notice. This does not include our own service providers such as website hosting partners and other parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.
 
We may share or transfer your personal information in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or a part of our assets. Your personal information may be shared following completion of such transaction and/or during the assessment process pending transfer. If transferred in such a case, your information would remain subject to this Privacy Policy or a policy that, at a minimum, protects your privacy to an equal degree as this Privacy Policy.
 
 

PUBLIC POSTING AREAS AND SOCIAL MEDIA

Please note that any information you include in a message you post to any public posting area, such as the comment sections of our social media pages, is available to anyone with internet access. If you don’t want people to know your email address, for example, don’t include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

 

HOW DO WE PROTECT VISITOR INFORMATION? 

The security of your information is very important to us and we will only collect personal information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above. We implement reasonable technical and organizational security measures to protect the personal information submitted to us, both during transmission and once it is received. MuukLabs takes steps to ensure that such data remains private and confidential. We restrict access to personal information to MuukLabs employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Site. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
 
Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information that you transfer to us is done at your own risk. If we learn of a security system breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice via our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us or postal mail in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. If you have any questions about the security of your personal information, you can contact us via the contact information below.
 
 

DATA RETENTION 

We will retain your information for as long as needed to provide you services and to comply with our accounting and legal obligations, resolve disputes, and enforce our agreements. In certain circumstances, we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing access to the Site.

COOKIES, PIXELS, AND WEB BEACONS 

We use cookies (small files that a site or its service provider transfers to your computer’s hard drive through your browser), if you allow, that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. Please see our Cookie Policy, available here, for more information.

  • Google Analytics and Google Advertising. To help facilitate the delivery of relevant content, we use Google Analytics and Google Advertising. These services use cookies to report on user interactions on our and others’ websites. We use the information collected for optimizing marketing, refining advertising, and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes information, and for instructions on opting out of Google Analytics using a specific plug-in, please visit the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
  • Facebook Analytics. We also use Facebook Analytics to measure your use of our Site, tailor our Site to your interests, and improve our products and services. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Privacy Policy, which can be found at Facebook.com/about/privacy/. Please click here if you would like to withdraw your consent.

You may refuse to accept cookies from this Site at any time by activating the setting on your browser which allows you to refuse cookies, indicating your consent or refusal through our cookie banner. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) and the Digital Advertising Alliance (“DAA”) to learn more and opt-out of interest-based advertising by clicking here, here, and for mobile apps, by using the App Choices tool described here. EU and UK individuals can opt out of interest-based advertising here.  Please be aware that if cookies are disabled (in particular the essential and functionality cookies), not all features of the Site may operate as intended.

We may also use “web beacons” or similar technology to collect information about how our Site is used, such as: your IP address and location data, weblogs, time zone, date, your language preferences, browsers used, web addresses visited, other communication data, searches conducted, pages visited, and any other relevant information about your online experience or your experience with out emails.

We also use pixels to measure your use of our Site, tailor our Site to your interests, and improve our Site. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Privacy Policy which can be found at https://www.facebook.com/privacy/policy/.

 

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS? 

The “Do Not Track” (“DNT”) privacy preference is an option that may be made in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com. 
 
 

CHILDREN’S INFORMATION

The Site is not intended for use by persons under the age of 16. We do not knowingly collect information from visitors under the age of 16 and, in the event that we learn that a person under the age of 16 has provided us with personal information, we will delete such personal information.

 

DISCLAIMER REGARDING VIDEO CONTENT  

The Site may contain video content, audiovisual content, or content of a like nature (collectively, “Video Content”). In connection with our provision of Video Content, the Site may utilize online tracking technologies and code-based tools, including, but not limited to, Software Development Kits (“SDKs”), pixels, and cookies (i.e., advertising or analytics cookies) that track information about your activity and webpage-viewing history on the Site (collectively, “Tracking Tools”). Tracking Tools on the Site may result in information about your activity on the Site being transmitted from your browser to us and third parties, which, in turn, may result in the display of targeted advertisements on third-party websites, platforms and services, including advertisements for our content. In addition, whether Tracking Tools on the Site result in your browser’s transmission of information to third parties depends on a number of factors that may be outside of our knowledge or control, including what third-party websites you use, what information you have provided to such third parties, and whether (and the extent to which) you have limited the use of cookies by the operators of those third-party websites, platforms, and services. For more information about these Tracking Tools and how to control the personal information collected by these tools, please see our Cookie Policy.

 

SESSION REPLAY TECHNOLOGY

We may use technology to monitor how you interact with our Site. This may include without limitation which links you click on, information that you type into our online forms, and about your device or browser. Further, we utilize session replay technology to monitor and record mouse clicks and movements, keystrokes, and pages and content viewed by you. Please discontinue use of the Site if you do not consent to our collection of such information.

 

THIRD PARTY LINKS 

Occasionally, at our discretion, we may include or offer third-party products or services on our Site or provide links to other third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. To better protect your privacy, we recommend that you review the privacy policy of any third-party website you visit.
 

INTERNATIONAL DATA TRANSFERS

MuukLabs is a U.S. company, and the Site is hosted in the United States. In order to communicate with you and provide our services, the information that we collect from you may be transferred to, stored, used, and processed by MuukLabs in the United States or one of our service providers based in the United States or outside of the United States. Such entities may be engaged in, among other things: (i) preparing and sending emails to which you subscribe; and (ii) the provision of support services.


If you are visiting our Site from a location outside of the U.S., your connection may be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our server and other internal systems located within the U.S. The U.S. may not have the same data protection laws as the country you are visiting from and may not afford many of the rights conferred upon data subjects in your country. You acknowledge you understand that by providing your personal information to us, your personal information (i) will be used for the uses identified above in accordance with this Privacy Policy, and (ii) may be transferred to the U.S. as indicated above, in accordance with applicable law. We will take reasonable steps to ensure that information about you is treated securely in accordance with this Privacy Policy, and that all information you provide to us is stored on our secure servers or those of our service providers.


YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR INFORMATION TRANSFERRED TO THE UNITED STATES, YOU SHOULD NOT SHARE YOUR PERSONAL INFORMATION WITH US, OR MAKE USE OF THE SITE.

PRIVACY NOTICE FOR THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, AND SWITZERLAND

We process personal data as that term is defined in the European Union’s General Data Protection Regulation (“GDPR”) and the equivalent UK law. If you are located in the EEA, U.K., or Switzerland, you may have the following rights:

  • The right to access information about the categories of personal data we have collected about you. You may also request a copy of the personal data we have collected, and upon request, we will provide this information to you in a machine-readable electronic format or transfer it to a third party.
  • The right to correct your personal data if inaccurate.
  • The right to request erasure of your personal data when such data is no longer necessary for the purpose for which it was collected, when you withdraw consent and no other legal basis for processing exists, or when you believe that your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
  • The right to withdraw your previously given consent for us to process your personal data. 
  • The right to restrict our processing of personal data if there is a dispute about the accuracy of the data; if the processing is unlawful; if the processing is no longer necessary for the purposes for which it was collected but is needed by you for the establishment, exercise, or defense of legal claims; or if your request to object to processing is pending evaluation.
  • The right to object to processing of your personal data based on our legitimate interests, for direct marketing, and to object to decisions being made based solely on automated decision making and/or profiling. When you object, we will no longer process the data unless there are compelling legitimate grounds for our processing that override your interests, rights, and freedoms, or for the purpose of asserting, exercising, or defending legal claims.
  • The right to obtain information about, and a copy of, the safeguards we use to transfer personal data across borders.

In processing personal data, we may rely upon the following lawful bases:

  • Consent. We may process personal information with the consent of the individual whose data is being processed and/or in reliance upon the consent of the administrator of the account, who must affirm that s/he has obtained appropriate consent from all participants.
  • Contract. When we enter a contract with you and/or an administrator for your account, we process personal information on the basis of our contract in order to prepare and enter into the contract, as well as to perform and manage our contract. This is necessary for us to provide the Site to you.
  • Vital interests. In a case where the personal information is required to protect your vital interests or the vital interests of another natural person, then this may be used as the lawful basis of the processing. For example, we may need to process personal information in the event of a pandemic. 
  • As required by law. We may process personal information as required to comply with legal obligations to which we are subject for the for the purpose of compliance with EEA, UK, or Swiss public, governmental, judicial, or other regulatory authorities. 
  • For legitimate business purposes. This includes but is not limited to legal compliance and the purposes described above.

Users who are located in the European Economic Area (“EEA”), the U.K., or Switzerland may also have the right to lodge a complaint about our data collection and processing actions with the relevant supervisory authority in their country of residence. Contact details for data protection authorities are available here:

 

MuukLabs works to resolve inquiries about our data practices and our collection or use of your personal information. EEA, U.K., and Swiss residents with inquiries or complaints regarding this Privacy Policy should contact us at: accounting@muuklabs.com. You may also exercise the rights detailed above by emailing us at info@muuklabs.com. We will fulfill your request to exercise any of these rights within the applicable time period prescribed applicable law.

 

YOUR RIGHTS

Opting Out Of Marketing Communications. At any time, you can add or remove your name and contact information from a MuukLabs list by contacting us at info@muuklabs.com. We will endeavor to comply with your request as soon as reasonably practicable. 

You may sign-up to receive emails or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us via the contact information below. If you unsubscribe, you may still receive transactional or relationship emails from us.

California “Shine the Light” Law. If a company shares personal information of California residents with third parties for their marketing purposes (e.g., to send offers and information that may be of interest to you), California law requires either providing a mechanism by which consumers can obtain more information about such sharing over the prior calendar year or providing a mechanism by which consumers can opt out of such sharing. We do not share your personal information with third parties for their direct marketing purposes, so we do not offer an opt-out at this time. 

Nevada Disclosure. Nevada privacy laws requires website operators to provide a way for Nevada residents to opt-out of the sale of certain information that website operators collect about them. We do not sell your personal information as defined by Nevada law.

 

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this Site and we encourage you to check our policy periodically. If we make a material change to this Privacy Policy, we will either continue to honor our prior policy for information that we collected when it was in force, or we will notify you by prominently posting the changes on our Site or by using the contact information you have on file with us. By continuing to use our Site you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

 

CONTACT US

If you have any questions regarding this Privacy Policy you may contact us using the information below:


    • Email: info@muuklabs.com
    • Mail: 509 W North St APT1500
    • Raleigh, NC 27603
    • United States
    • Website: https://muuktest.com/
    • DPO Contact Information: [ATTN: Renan Ugalde Amezcua]